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Customer support

How can we help you today?

Answers to common solar questions, a direct line to our team and a place to follow every conversation.

FAQ

Frequently asked questions

Use our Solar Calculator: add the appliances you want to power and how many hours a day you use them. It works out your daily energy, peak load and recommends matching panels, batteries and an inverter. Our engineers review every request before quoting.

No. Nothing is paid online. You submit a request, we review it and send you a quotation. Payment is arranged directly with our team (cash, bank transfer or mobile money) only after you accept a quotation.

Most quotations are ready within one working day. Larger systems or heavy-duty loads (water pumps, fridges, air conditioners) may need a technical review or a site visit first, which can take two to three working days.

It depends on your battery capacity and what is switched on. A 5 kWh lithium battery typically runs lights, a TV, phone charging and a small fridge overnight. Your quotation states the expected backup hours for your chosen loads.

Yes, with the right sizing. Fridges and pumps draw a large start-up (surge) current so the inverter and battery must be sized for it. Irons and kettles use a lot of power; we usually recommend limiting their use to daylight hours.

Yes. We install across Uganda. Delivery and installation fees for upcountry districts are shown on your quotation before you accept anything.

Panels carry a 10 to 25-year manufacturer performance warranty, lithium batteries 3 to 10 years and inverters 1 to 5 years depending on the brand. Our workmanship warranty on installation is 12 months. See our Warranty page for details.

Use the Track my request page with your reference (KCS-...) and the phone number you registered. We will send a one-time code by SMS to confirm it is you. You can also create a free account to see everything in one place.

Yes. Reply on your support ticket or call us and we will adjust the quotation before you accept it. Once a quotation is accepted, changes are handled by our team and may affect the delivery date.

Still stuck? Open a ticket and a real person will reply.